The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
See item details for return and exchange eligibility.
Request a cancellation within: 12 hours of purchase
This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from TheDAYI, contact us, or otherwise use our services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy.
1. Information We Collect
To fulfil your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. Since we specialize in custom jewelry, this also includes any specific names, initials, dates, or personal messages you provide for engraving and personalization purposes. You may also choose to provide us with additional personal information if you contact us directly for a custom order request.
2. Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
As needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support.
When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list.
If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.
As necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services, and 2) Compliance with the Etsy Seller Policy and Terms of Use.
3. Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy: We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers: We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery and shipping companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws: We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
4. Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.
5. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases.
Access: You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete: You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object: You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them.
6. How to Contact Us
For purposes of EU data protection law, we, TheDAYI, are the data controller of your personal information. If you have any questions or concerns, you may contact us at:
thedayigold@gmail.com
Every piece is made to order in our family atelier from solid 8K or 14K gold—never plated or gold-filled. Enter the name or text and the requested length in the personalization box. We can work in Latin, Arabic, Farsi, and Cyrillic scripts. For custom calligraphy, we send a design preview for approval before production. Please check spelling and measurements carefully before approving the preview.
To protect the shine and the delicate custom lettering, remove your jewelry before swimming, showering, exercising, or sleeping. Avoid perfume, lotion, chlorine, bleach, and household chemicals. Wipe gently with a soft, dry cloth and store separately in its box to prevent scratches or chain tangles. If your piece needs professional cleaning or repair, message us before using home cleaning solutions.
Each charm listing shows the available options. Choose “Charm Only” if you already have a compatible chain or charm holder, or “With Necklace Chain” for a ready-to-wear solid gold necklace. Where offered, chain lengths are 40 cm / 16", 45 cm / 18" and 50 cm / 20"; 45 cm is used if no length is selected. Bail and jump-ring size can vary by design. Before ordering Charm Only, message us with the thickness and end-fitting size of your chain and we will confirm compatibility.